FAQs

Who is Crypto Planet.Store?
 
Crypto Planet. Store is one of the world’s fastest growing digital currency E-Commerce online retailers. Our Objective is to connect Crypto Currency enthusiasts with the latest trending high quality products and goods. We are truly passionate about doing our part in developing the world of Crypto Currencies and block chain technology to make our magnitude of products more accessible than ever before.
Crypto Planet offers an easy-to-use, highly secure crypto currency shopping experience on web, mobile web interface, backed up by four safe payment options, quick delivery and a convenient 30-day free returns policy powered by BitPay & CoinPayments.
Is ordering online secure?
Yes. We take the utmost care with the information that you provide us when placing an order on our website (or through any other means).  The server that hosts our bookstore encrypts the transmission personal customer information using the Internet-standard SSL (Secure Sockets Layer) protocol.  
During the encryption process, information is scrambled into small bits of code that cannot be read as they travel to us over the Internet. Once we receive the encrypted information, we use a private, one-of-a-kind key to decode it.  
All of the information you provide during the ordering process is restricted to our staff, and we make sure that all of our employees up-to-date on our security and privacy policies.
 
How do I place my order?
Step 1:
Once you have finished adding items to your shopping cart and are ready to complete your transaction, move your cursor to the lower-right corner of the screen and click on the “Checkout” button.
 
Step 2:
 
You will then be transferred to our checkout page whereby you will see the dollar valuation of the products.
 
Step 3:
 
Fill in shipping information. [Free Shipping]
 
Step 4:
 
Then Simply check out with Crypto Currency and scan QR Code with your wallet or simply copy the Crypto Currency address and send amount to address from your wallet.
 
Step 5:
 
Sit Back and Relax and await your goodies to be shipped whereby you can also track it via our website.
 
 
 Q. How do I view what’s in my shopping cart?
A. To view the contents of your cart, click on the “View cart” icon in the upper-right corner of your computer screen. Once you click on this icon, you can easily change the number of copies you want to purchase of a particular item in your cart by updating the quantity listed and then clicking the “Update cart” link. You can also delete any item in your cart by clicking the “Remove” check box to the left of that item and then updating your cart with the "Update cart" link.
How do I remove items from my cart?
A. First, click on the “View cart” link in the upper-right corner of your computer screen. This will allow you to view all items currently in your cart. Once you have identified the item that you would like to delete, click on the “Remove” check box to the left of the item description and then click "Update cart" in the lower-right corner to have your changes reflected.
Q. How will I know that you have received my order?
A. After you complete the checkout process, a receipt will appear on your screen detailing your final order including shipping charges, your billing address, and the items that are being sent to your shipping address. Please keep this receipt for your reference.
You will also receive confirmation via e-mail that we have received your order. (Please be sure to enter your e-mail address correctly on the order form so that we can be sure to deliver your confirmation to you.)
Q. What are your shipping and handling rates?
A. Free Worldwide Shpping.
Q. What if I need to change my address?
A. Simply Email us and we will change it for you. To contact us, please see our Contact Us Page.
Q. What is your returns policy?
A. We want you to be completely satisfied with your order. If for some reason you are not and you wish to return your purchase, you’ll need to contact our Customer Service Department at Sales@cryptoplanet.store.  Once you have obtained your approval number, please follow these three easy instructions to return your purchase:
  1. Make sure the item is in resalable condition.
  2. Enclose a copy of your invoice. Please include a copy of the original invoice (or the invoice number and invoice date) with the returned book so that we can issue the proper credit or refund.
  3. Ship the package to our returns department. To guarantee delivery, please insure your package or ship it by UPS. Returns will be posted to the address provided by ESB upon your request and approval.
 
 
If you have additional questions about our returns policy, please e-mail our Customer Service department at sales@cryptoplanet.store
Q.  Can I Track My Order?
A.  Yes. Every step of the way. You will be able to track your order via our website with your personalized tracking number which you will receive after the submission of your order.
Q. How long after placing my order should I expect to receive my shipment?
A. All orders are shipped from our warehouse within 48 hours of the order being placed. Purchases shipped anywhere in the continental will arrive within 4-10 business days of the order date. International public holidays are taken into consideration. But you will be able to track your order the next day of Ordering.